Terms & Conditions
How can I place an order?
You can place an oder with Mohab New York through our online store. Select your items and follow the prompts on the screen. Once you place an order, you will receive an order confirmation via email.
Feel free to contact us at firstname.lastname@example.org if you have any issues with our online store, questions or if you would prefer to complete your order via telephone or mail.
In the event that items ordered are not available or on backorder status, Mohab New york will inform the customer promptly.
Is MohabNewYork.com secure?
Absolutely. All payments are handled by Shopify. No credit card information is kept on file.
Returns and Exchanges
If a customer is not 100% satisfied with a purchased item(s), we will gladly exchange your selections within ten business days after shipment has been made provided the the following criteria are met:
- The product is in its original condition.
- The product has not been worn, used or damaged
- The item is returned in its original packaging, with all items that were included with the original purchase.
If any items are returned to us in an altered, soiled or otherwise damaged condition, the return will not be accepted and may be sent back to the customer. Merchandise returned to Mohab New York for exchange must be returned pre-paid, as we do not accept COD (cash on delivery) returns. Please retain a copy of the proof of postage certificate and ensure that the goods are adequately covered for compensation. Mohab New York is not responsible for any items lost in the post.
Mohab New York provides products of the highest quality, it is vital to us that our customers are satisfied with their purchase. If an item you purchased is incorrect or faulty, please contact us at email@example.com. Mohab New York will arrange the return of the product at no cost to the customer. The item can be resent (if available) or fully refunded through the payment method used during the initial purchase.
Please note that the item must be returned in its original unworn condition with all packaging, tags and documentation included. Items should not be returned to us without prior notice. All return requests must be submitted to orders@MohabNewYork.com .
If Mohab New York does not receive a notification from you, within 10 days of delivery, regarding any issues with the items purchased, then you are deemed to have received and accepted your order in full working order and with no problems.
Please note that custom ordered pieces can not be exchanged or refunded – please contact us at firstname.lastname@example.org should you have any further queries.
Mohab New York reserves the right to exercise discretion with respect to any returns under these Terms and Conditions.